Return and Refund Policy

14 DAYS CHANGE OF MIND

To give you the complete peace of mind, Top Hill offers 14 Days Change of Mind Policy. With a 15% restocking fee, you have the option to return any unopened, unused item in its original packaging that you bought from Top Hill for any reason within 14 days of receiving the item.

If you would like to return your item for your money back, please follow the below procedure.

Email [email protected] with information of your order/invoice number and item that you wish to return
The item cannot be opened, used, worn or damaged, and at in 100% re-sealable condition when we receive the item.
You cannot stick or write anything on the item or its packaging. You can only place postage sticker on the outer postage packaging.
Once the refund is approved, we will transfer the fund via the payment method you pay your order.
Certain types of products may not be returned under this policy. Please contact our customer service to find out more information.

If the requirements are not satisfied, Top Hill reserves the right not to offer a refund of change of mind returns.

Bear Perle

02:51 22 Mar 21

We bought 35 head cattle yard from Top Hill, Good pricing quick service friendly staff. All round good business.

Niam Nerval

08:45 19 Mar 21

I purchased a 400 head sheep yard from Top Hill. The panels was perfect, exactly as I had ordered and was all ready to... go. The welding was amazing and very strong. They are very helpful and communicated very well. Thank you so much!read more

bill zhao

05:14 13 Mar 21

I'm super impressed with the blue white shelving units. They have been a breeze to install and have set up along my... garage wall all square. Fantastic value for money.read more

Kelsey (Steel fencing)

02:25 13 Mar 21

I purchased some cattle yard panels from TOP HILL in Portland Victoria. The panels are very good, exactly as I had... ordered and was all ready to go.read more

Kay Chan

23:52 11 Mar 21

Friendly, knowledgeable staff. Got all my cattle yard needs at massive deal. Picked up a few garage shelving while... picking up my yards. Perfect one stop shop for my yard and shed.read more

Liz Chau

04:25 05 Mar 21

Ordered 400 head sheep yard recently and overall very happy with the quality and price. Delivery driver had issue with... using the onboarding truck crane (training related not equipment related) so we ended up unloading by hand. Luckily there wasn't too much material to unload but as a customer I do suggest the company to take action to ensure all drivers are well trained and competent to operate cranes before sending them out for delivery for obvious health and safety reasons - both your employees and your customers.read more

mukul bhatt

03:09 11 Feb 21

Very helpful. Got exactly what I wanted and helpful staff got it into my trailer. Thank you.

Liew SP

03:07 11 Feb 21

Great place to go to get things at great prices and people that know what they are talking. I bought some sheep yards... from Top Hill.read more

Rob Monk

07:05 16 Nov 20

Ordered an 11m Round Yard, with local pick up included, and paid in full. Then received an additional invoice asking... me to pay for it to be delivered to their local depot. When i questioned this they said they were out of stock at my local depot and needed to get one there. I refused as their website never mentioned a charge for local pick up. A couple of days later after asking a number of times for them to advise me when i could pick it up, they advised me that they had cancelled the order because they no longer had any stock at their main warehouse. Would not recommend anybody dealing with them.read more

Unitex Australia

06:12 30 Jul 20

I purchased some cattle yard panel and sliding gate from TOP HILL in Portland Victoria. The panels was perfect, exactly... as I had ordered and was all ready to go. The welding was amazing and very strong. Kelly was very helpful and communicated very well. Thank you so much!read more