14 DAYS CHANGE OF MIND
To give you the complete peace of mind, Top Hill offers 14 Days Change of Mind Policy. With a 15% restocking fee, you have the option to return any unopened, unused item in its original packaging that you bought from Top Hill for any reason within 14 days of receiving the item.
If you would like to return your item for your money back, please follow the below procedure.
- Email [email protected].com.au with information of your order/invoice number and item that you wish to return
- The item cannot be opened, used, worn or damaged, and at in 100% re-sealable condition when we receive the item.
- You cannot stick or write anything on the item or its packaging. You can only place postage sticker on the outer postage packaging.
- Once the refund is approved, we will transfer the fund via the payment method you pay your order.
- Certain types of products may not be returned under this policy. Please contact our customer service to find out more information.
If the requirements are not satisfied, Top Hill reserves the right not to offer a refund of change of mind returns.