Shipping & Deliveries - Top Hill

Shipping & Deliveries

  • Delivery dates are estimated unless a fixed date for the transactions has been expressly agreed in writing and may vary depending on the courier/transport company.
  • Delivery delays will occur during peak holiday periods. We strongly advise that customer may experience delays in the shipment of their orders.
  • The estimated delivery date depends on your address and is calculated from the time you receive confirmation that your order has been shipped and not from the time your order was placed.
  • Shipment is at the risk of the customer on principle. We are under no obligation whatsoever to insure the goods. If the buyer is in default with acceptance or in arrears, the risk of accidental loss or deterioration of goods passes to him.
  • Any damaged or loss orders are subject to an investigation carried out by the courier company. The investigation can take up to an estimated 12 business days and we must allow the courier company to complete their investigation before we can take any further action into the whereabouts of the order.
  • Products will generally only be delivered to address within Australia. We are unable to deliver to certain parts of Australia.
  • Remote deliveries are subject to local transport schedules or third party couriers and may encounter extended delays. Please note that there are limitations on all courier networks and some remote delivery address will not be serviced door-to-door. In these cases, the courier will deliver to a local depot and you will be contacted to collect your products.
  • Customers is to make certain that the goods are delivered in full before signing any Proof of Delivery(POD) documents. We bear no responsibility for signed PODs by the customer for which the goods have not been received and/or received in full by the customer.
  • Any damages of goods delivered or orders which are only delivered partially are to be reported to within 7 working days so the resolution process can commence.
  • Any returned goods are to be in their original packing or there will be a 15% administration/restocking fee incurred by the customer.
  • Any customer returns will be processed in the form of a credit note.
  • Any orders which will require self-discharging by trucks, cranes, forklift etc, is at the customer’s experience and risk.
  • The aforementioned reference to business day means a day that is not a Saturday,Sunday or public holiday in Australia.
Bear Perle
Bear Perle
02:51 22 Mar 21
We bought 35 head cattle yard from Top Hill, Good pricing quick service friendly staff. All round good business.
Niam Nerval
Niam Nerval
08:45 19 Mar 21
I purchased a 400 head sheep yard from Top Hill. The panels was perfect, exactly as I had ordered and was all ready to... go. The welding was amazing and very strong. They are very helpful and communicated very well. Thank you so much!read more
bill zhao
bill zhao
05:14 13 Mar 21
I'm super impressed with the blue white shelving units. They have been a breeze to install and have set up along my... garage wall all square. Fantastic value for money.read more
Kelsey (Steel fencing)
Kelsey (Steel fencing)
02:25 13 Mar 21
I purchased some cattle yard panels from TOP HILL in Portland Victoria. The panels are very good, exactly as I had... ordered and was all ready to go.read more
Kay Chan
Kay Chan
23:52 11 Mar 21
Friendly, knowledgeable staff. Got all my cattle yard needs at massive deal. Picked up a few garage shelving while... picking up my yards. Perfect one stop shop for my yard and shed.read more
Liz Chau
Liz Chau
04:25 05 Mar 21
Ordered 400 head sheep yard recently and overall very happy with the quality and price. Delivery driver had issue with... using the onboarding truck crane (training related not equipment related) so we ended up unloading by hand. Luckily there wasn't too much material to unload but as a customer I do suggest the company to take action to ensure all drivers are well trained and competent to operate cranes before sending them out for delivery for obvious health and safety reasons - both your employees and your customers.read more
mukul bhatt
mukul bhatt
03:09 11 Feb 21
Very helpful. Got exactly what I wanted and helpful staff got it into my trailer. Thank you.
Liew SP
Liew SP
03:07 11 Feb 21
Great place to go to get things at great prices and people that know what they are talking. I bought some sheep yards... from Top Hill.read more
Rob Monk
Rob Monk
07:05 16 Nov 20
Ordered an 11m Round Yard, with local pick up included, and paid in full. Then received an additional invoice asking... me to pay for it to be delivered to their local depot. When i questioned this they said they were out of stock at my local depot and needed to get one there. I refused as their website never mentioned a charge for local pick up. A couple of days later after asking a number of times for them to advise me when i could pick it up, they advised me that they had cancelled the order because they no longer had any stock at their main warehouse. Would not recommend anybody dealing with them.read more
Unitex Australia
Unitex Australia
06:12 30 Jul 20
I purchased some cattle yard panel and sliding gate from TOP HILL in Portland Victoria. The panels was perfect, exactly... as I had ordered and was all ready to go. The welding was amazing and very strong. Kelly was very helpful and communicated very well. Thank you so much!read more
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